Return Policy

Our Return Policy

At Sahjanand Households, we aim to provide quality products and a satisfactory shopping experience. If you receive a damaged, defective or incorrect product, please contact us so that our team can review your request.

Eligible for Return

A product may be eligible for return or replacement if:

• The product received is damaged or defective.
• The wrong product has been delivered.
• The quantity received does not match the order.
• The product is significantly different from the product ordered.

Return Conditions

• Contact us within 48 hours of delivery.
• Products should generally be unused and in their original condition.
• Original packaging, labels and accessories should be retained where applicable.
• Photos or videos may be requested to verify the issue.

Non-Returnable Products

Products that have been used, damaged after delivery due to improper handling, or altered by the customer may not be eligible for return or replacement.

Certain products may also be non-returnable because of their nature, hygiene requirements, packaging, or other applicable restrictions.

Refunds

If a refund is approved, the refund will be processed after the returned product has been received and inspected.

The refund method and processing time may depend on the original payment method and the applicable payment provider.

Order Cancellation

Cancellation requests should be made as soon as possible after placing an order.

Once an order has been processed, packed or shipped, cancellation may not be possible.

How to Request a Return

Please contact our team with the following information:

• Order number
• Customer name
• Registered mobile number
• Reason for return
• Photos/videos of the product, if applicable